Specific words and phrases used in an argument while at work can escalate matters instead of resolving issues. Some of these words are obvious. For others that may be less obvious, we reached out to Rabbi Shlomo Slatkin, founder of Slatkin Communications in Baltimore. His business helps companies sort out workplace and communication differences.
Of course, it’s not just about the words you say. Pair the phrases listed here with an incensed tone of voice and aggressive body language, and you’ll not only lose the quarrel, but you’ll also make yourself unlikable. A study, conducted by Albert Mehrabian and published by The Nonverbal Group, revealed that only 7 percent of communication is the actual words we speak, while 38 percent comes from vocal elements like tone of voice and 55 percent of our communication is through body language.
And it’s difficult to say any of the following 15 phrases in a cool, composed tone and with a relaxed body language.