15 Best-Paying Jobs in Consumer Services, Ranked
Entry-level customer service jobs are plentiful, and while some people may not like doing them, they can lead to bigger things.
While most of the positions below require a degree, experience in the consumer services industry is also a major plus.
Check out the best-paying jobs in consumer services to see if any align with your career goals.
15. Private Client Advisor
In this role, you'll represent a financial institution when working with clients. You'll identify strategies and services to benefit the wealth management of your clients and oversee their portfolios to ensure they are being compliant with laws and regulations.
For this job, you'll need a bachelor’s degree in finance, business or a closely related field and several years of experience in the finance sector, particularly in an advisory role.
13. Contact Center Manager (Tie)
As a manager, you'll oversee a company's support specialists as they handle customers' issues via online chat, email and phone calls.
You'll hire and train personnel, maintain continuing education on the company's product line and communicate with your team about quality issues and updates as well as other typical management duties.
13. Customer Success Manager (Tie)
You are the main point of contact for clients of companies providing online sales and services. Here, you'll onboard new clients and maintain those relationships by providing value.
You'll respond to consumer questions, educate the public on products and services, and use data for developing solutions.
12. Customer Engagement Manager
Marketing and sales teams will rely on your development expertise when providing technical support to their teams. Direct client consultation to determine, develop and execute a plan to meet project goals is a big part of this job.
A bachelor’s degree in business administration or a related field is essential, as is several years of work experience in client engagement or sales.
11. HVAC Service Manager
As an HVAC service manager, you'll mentor and train new employees and oversee your team. You'll maintain customer accounts and respond to warranty-related issues.
Your job will also include ensuring compliance with federal, state and municipal safety regulations. You'll also be responsible for budgeting and approving quotes on labor and material for clients.
10. CRM Consultant
Here you'll improve customer relations by keeping up on the latest technology changes (and suggesting the ones that work), meeting with vendors and developing sales leads.
You must have relationship management experience and understand CRM software, such as Salesforce and Microsoft Dynamics 365.
9. Client Solutions Manager
As a client solutions manager, you'll work with clients to promote and maintain satisfaction and company growth. You'll help them create business opportunities, maintain relationships through communication and project management, and ensure the service they get from internal teams remains stellar.
A bachelor’s in marketing, business administration or a related field is needed, as is client services experience.
8. Business Relationship Manager
As a business relationship manager, your job is, in fact, all about relationships, specifically between department members and team leadership. You'll create value plans and idea documents and ensure value optimization.
To work in this position, you'll need at least a bachelor’s degree in business administration (MBA) or a related field; however, some companies may require a master’s.
7. Dealer Relationship Manager
As a dealer relationship manager, you'll represent an auto wholesaler or business, cultivate relationships with dealerships in your area and promote various tools for vehicle financing.
Maintaining communication between auto manufacturers and dealership sales is essential. You'll also communicate with salespeople and finance departments regarding federal and state compliance and introduce financial products.
6. Avaya Engineer
This job is for a very specific company, but it is nevertheless one of the highest paying jobs on this list. As a multinational software and telecommunications business, Avaya develops and sells communications systems — phone, voice over IP (VoIP) and other technical tools.
Engineers are responsible for designing communication systems based on a company's needs — for example, a network of remote lines or a call center. Afterward, they oversee its installation and maintain and repair it to ensure it keeps running.
5. Call Center Director
If you've been there long enough, you can work your way up in a call center rather quickly. In the director role, you'll oversee call center agents and make sure they maintain service levels for the company.
You'll hire and train agents and assess the performance of employees. You may also share in operations and business policy development as well as monitor and assess communication equipment and software.
4. Customer Experience Strategist
Do you enjoy analyzing marketing data to better understand your clients and business? If so, this may be the job for you.
Using data, you'll produce reports for other company departments that guide them on how to create better products and services as well as promote brand awareness.
3. Business Banking Relationship Manager
You are the conduit between the bank and its business clients. In this role, your responsibilities include building relationships with new businesses and maintaining existing ones by ensuring your clients' needs are met.
This position usually requires a bachelor’s in finance, economics or a related field and possible banking certifications as well as lengthy experience.
2. Customer Success Director
Your career goal is in the position's name — success. Your main job is to oversee a company's continued growth and client retention.
You'll be responsible for client management, initiative development and identifying marketing and revenue-generating opportunities. You'll work with your team to improve the company's performance and use of its products or services.
1. Vice President of Customer Service
As a customer service VP, you're at the top of the heap when it comes to past-paying customer service jobs. Your job is to oversee a company's customer service department and work with colleagues in other leadership roles to identify and further advance your company's goals. You'll guide your department in improving customer relationships and support response times, analyze feedback, and hire, train and conduct periodic performance reviews for employees.
To start your journey toward this position, you'll need at least a bachelor’s degree in business administration or management. However, some larger companies require an MBA or certification.